Refund & Cancellation Policy

At FreeFuelBill.in, we value transparency and want our users to clearly understand how subscriptions, cancellations, and refunds work. Please read the following carefully:

Exceptions

Refunds may only be considered in the following exceptional cases:

• Duplicate Payments: If you were charged twice for the same subscription period due to a technical error, we will process a refund for the duplicate charge.
• Technical Errors: If a payment was processed incorrectly due to a system error on our end, we will investigate and may issue a refund if the error is verified.

To request a refund for duplicate payments or technical errors, please contact us at support@freefuelbill.in within 7 days of the transaction with proof of the duplicate charge or error.

User-Initiated Cancellation

You may cancel your subscription at any time after the first billing cycle. There are no penalties or fees for cancelling your subscription.

Effect of Cancellation

Once cancelled, you will continue to have access to premium features until the end of your current billing period. For example:

• If you cancel on day 15 of a 30-day subscription, you'll retain premium access until day 30
• No further charges will be made after your current billing period ends
• You can reactivate your subscription at any time by visiting the activation page

How to Cancel

You can cancel your subscription through the following methods:

1. Via Activation Page: Visit /activate and use the "Cancel Subscription" option if you have an active subscription
2. Via Email: Send a cancellation request to support@freefuelbill.in with your subscription ID
3. Via Razorpay Dashboard: If you subscribed through Razorpay, you can manage and cancel your subscription directly from your Razorpay customer dashboard

Service Suspension

If a payment fails (due to insufficient funds, expired card, or other payment issues), your access to premium features will be paused until the issue is resolved. You'll receive an email notification about the failed payment.

Resolution

To restore your premium access, you can:

• Update Payment Method: If you have an active subscription, update your payment method through the Razorpay customer portal
• Contact Support: Reach out to support@freefuelbill.in for assistance with payment issues
• Retry Payment: In some cases, Razorpay may automatically retry the payment after a few days

Reporting Issues

For billing disputes, unauthorized charges, or payment-related concerns, please contact us at support@freefuelbill.in within 7 days of the transaction. Include the following information:

• Your subscription ID (starts with "sub_")
• Transaction date and amount
• Description of the issue
• Screenshots or proof of the transaction (if applicable)

Resolution Process

Our support team follows this process:

1. Initial Response: We'll acknowledge your dispute within 24 hours
2. Investigation: Our team will review your case and transaction details
3. Resolution: We'll respond with our findings and resolution within 3–5 business days
4. Follow-up: If additional information is needed, we'll request it promptly

Transparency

We encourage users to review their subscription details before making payments. You can see:

• Subscription plan and pricing on our pricing page
• Active subscription status and expiry date on the activation page
• Payment history in your Razorpay customer dashboard

Support

For any questions about refunds, cancellations, or billing, please:

• Visit our Contact Us page for general inquiries
• Email us directly at support@freefuelbill.in for billing-specific questions
• Include your subscription ID in all communications for faster resolution